Osvaldo Santiago, LMHC, LSW
About Me
I’m Osvaldo Santiago, a Licensed Mental Health Counselor (LMHC) based in Massachusetts with over 10 years of experience supporting adults on their path toward greater clarity, healing, and self-acceptance. My work is grounded in the belief that therapy should be a space where you feel genuinely seen, safe, and empowered—especially if you’ve felt overlooked, misunderstood, or disconnected in other parts of your life.
My approach is collaborative, compassionate, and tailored to you. I bring a calm, nonjudgmental presence to the therapy room, and I meet you where you are—whether you’re navigating anxiety, cultural identity stress, relationship challenges, low self-esteem, life transitions, or past trauma.
In sessions, I draw from a range of evidence-based modalities, including Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Person-Centered Therapy, and Solution-Focused Brief Therapy. These approaches offer structure and flexibility, helping us identify what’s getting in the way and build tools to support your growth and well-being. That said, I don’t believe in a one-size-fits-all model—I stay adaptable and responsive to what you need most in the moment.
I offer therapy in both English and Spanish, and I am deeply committed to fostering a space that is inclusive, trauma-informed, culturally sensitive, and LGBTQIA+ affirming. As a queer-friendly provider, I understand how important it is to feel understood without having to educate your therapist about your identity. Whether you're exploring questions of gender, sexuality, cultural identity, or self-worth, I’m here to support your process with care, curiosity, and respect.
Outside of therapy, I value the same things I support my clients in cultivating: meaningful relationships, mindfulness, resilience, and space to breathe. I believe in showing up fully—both as a clinician and as a human being—and I would be honored to walk alongside you as you navigate whatever comes next.
Online Therapy
🖥️ What Is Telehealth?
Telehealth is the use of secure technology to deliver mental health services remotely. It allows you to meet with a licensed therapist from the comfort and privacy of your own home—no commute, no waiting rooms, and no need to be near a physical office.
Whether you're navigating a busy schedule, managing a disability, or simply feel more comfortable in your own space, telehealth makes therapy more accessible and flexible than ever before.
🌟 Benefits of Telehealth:
Greater Access: Get care regardless of where you live—perfect for rural areas or clients without nearby providers.
Comfort & Privacy: Attend sessions from your own space, whether it’s home, your office, or another private location.
Support Without Barriers: Ideal for individuals who are housebound, disabled, or face transportation challenges.
Expert Care, Anywhere: Receive support from a qualified mental health professional without geographic limitations.
Convenient Scheduling: Fit therapy into your life with flexible, remote appointment options.
Telehealth is secure, confidential, and effective—just like in-person therapy, but with the added ease of being where you feel most comfortable.
đź’° Rates
Session Fees
Initial Intake Session (60 minutes): $170
Standard Therapy Session (60 minutes): $160
Shorter Therapy Session (45 minutes): $120
15-Minute Phone Consultation: Free
I offer a complimentary 15-minute phone consultation to help you decide if we’re a good fit. This is a no-pressure space to ask questions, share what you’re looking for, and learn more about the therapy process.
đź§ľ Insurance & Reimbursement
If you have out-of-network benefits, I will provide you with a superbill—a detailed receipt that you can submit to your insurance company for possible reimbursement.
Please contact your insurance provider directly to check your out-of-network mental health benefits. Be sure to ask:
Do I have out-of-network mental health coverage?
What percentage of the session fee is reimbursed?
Is pre-authorization required?
Do I need to meet a deductible first?
Need Help Navigating Benefits?
If you’re unsure how to verify your coverage, I’m happy to help guide you through what questions to ask your provider.
🩺 Insurance
I currently accept the following insurance plans for therapy services:
Blue Cross Blue Shield
Optum (including Oscar Health and Oxford Health Plans)
United Healthcare (UHC/UBH)
Aetna
Harvard Pilgrim Health Care
Tufts Health Plan
Cigna
If you're unsure whether your specific plan is covered, I encourage you to contact your insurance provider directly to verify your mental health benefits and confirm your eligibility.
What to Ask Your Insurance Company:
Is Osvaldo Santiago, LMHC in-network for my plan?
Do I have a copay, coinsurance, or deductible?
How many sessions are covered annually?
Is pre-authorization required for mental health services?
âť— Important Note
Even if I accept your insurance, coverage can vary depending on your plan. Before your first session, you’ll be asked to provide your insurance details through the client portal so we can verify your benefits.
Strict Cancellation / No-Show Policy
We understand that life happens, but your scheduled appointment time is reserved just for you. To protect this time and maintain the integrity of our practice, the following policy applies:
Cancellations must be made with at least 24 hours’ notice by phone, text, or email.
Cancellations with less than 24 hours’ notice will be charged the full session fee.
No-shows (missing a scheduled session without notice) will also be charged the full session fee.
Arriving 10 minutes or more late to a session will be considered a no-show. No exceptions will be made to this policy.
We appreciate your understanding and commitment to honoring both your time and ours.
"Owning our story and loving ourselves through that process is the bravest thing we’ll ever do."
— Brené Brown
"It’s okay to be a work in progress and a masterpiece at the same time."
— Sophia Bush
BOOK AN APPOINTMENT
BOOK AN APPOINTMENT
Getting Started with Telehealth Counseling
We’re glad you’re here. Starting therapy should feel simple and supportive—here’s what to expect as you begin your journey:
1. Request a Free 15-Minute Consultation or an Appointment
Not sure if therapy is the right fit for you? You can request a free 15-minute consultation to ask questions and see if we’re a good match. Ready to begin? You can also book a full session. Either way, just fill out the request form on our website, and we’ll get back to you shortly to confirm next steps.
2. Set Up Your Client Portal
Once your appointment is confirmed, you’ll receive a welcome email to create your account in our secure client portal, Ensora Health. This is where you’ll complete forms, manage appointments, and access important information.
3. Complete Intake Forms
After creating your portal account, you’ll be able to review and sign all intake documents online—quickly and securely. Please complete these forms before your first session.
4. Payment & Insurance
If you’re paying privately, you can enter your credit card details directly in the portal. The full session fee will be charged within 24 hours of your appointment, and you’ll receive a confirmation email once the payment is processed.
If you’re using insurance, please complete the insurance section in your portal. We’ll submit claims directly to your insurance provider. Once processed, you’ll be charged for any copay, deductible, or uncovered portion based on your plan’s benefits.
No-show or late cancellation fees will also be charged to the card on file.
5. Join Your Telehealth Session
At your scheduled time, simply log in to the Ensora Health Portal. You’ll enter the virtual waiting room, where you can relax until Osvaldo joins the session and welcomes you in.
Have Questions?
Feel free to contact us at any time. Whether you're ready to schedule or just want to learn more, we're here to support you every step of the way.