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Getting Started with Telehealth Counseling

We’re glad you’re here. Starting therapy should feel simple and supportive—here’s what to expect as you begin your journey:

1. Request a Free 15-Minute Consultation or an Appointment

Not sure if therapy is the right fit for you? You can request a free 15-minute consultation to ask questions and see if we’re a good match. Ready to begin? You can also book a full session. Either way, just fill out the request form on our website, and we’ll get back to you shortly to confirm next steps.

2. Set Up Your Client Portal

Once your appointment is confirmed, you’ll receive a welcome email to create your account in our secure client portal, Ensora Health. This is where you’ll complete forms, manage appointments, and access important information.

3. Complete Intake Forms

After creating your portal account, you’ll be able to review and sign all intake documents online—quickly and securely. Please complete these forms before your first session.

4. Payment & Insurance

  • If you’re paying privately, you can enter your credit card details directly in the portal. The full session fee will be charged within 24 hours of your appointment, and you’ll receive a confirmation email once the payment is processed.

  • If you’re using insurance, please complete the insurance section in your portal. We’ll submit claims directly to your insurance provider. Once processed, you’ll be charged for any copay, deductible, or uncovered portionbased on your plan’s benefits.

  • No-show or late cancellation fees will also be charged to the card on file.

5. Join Your Telehealth Session

At your scheduled time, simply log in to the Ensora Health Portal. You’ll enter the virtual waiting room, where you can relax until Osvaldo joins the session and welcomes you in.

Have Questions?
Feel free to contact us at any time. Whether you're ready to schedule or just want to learn more, we're here to support you every step of the way.

Strict Cancellation / No-Show Policy

We understand that life happens, but your scheduled appointment time is reserved just for you. To protect this time and maintain the integrity of our practice, the following policy applies:

  • Cancellations must be made with at least 24 hours’ notice by phone, text, or email.

  • Cancellations with less than 24 hours’ notice will be charged the full session fee.

  • No-shows (missing a scheduled session without notice) will also be charged the full session fee.

  • Arriving 10 minutes or more late to a session will be considered a no-show. No exceptions will be made to this policy.

We appreciate your understanding and commitment to honoring both your time and ours.